The New Normal has changed the way we work and live. It has tested the processes, systems and controls that financial institutions used for years, especially in the back-office. Manual processes are more of a hindrance than ever before.

Digital is making its inroads fast across all banking services, more so in the current environment when the ability to operate in a remote environment is an important necessity. Customers increasingly prefer online and digital channels for various transactions and expect the same experience from banks as they do from other walks of their lives, such as shopping, commuting, or dining.

Automation is key to navigating the new normal of Covid-19. Even for those who have already automated the reconciliation process, more can be done.

In this webinar, Andrew Davies, VP of Global Market Strategy, Fiserv, will walk through five critical AML technology considerations that financial institutions can implement to manage the increasing threats from criminals and support the U.S. Treasury's roadmap for modernization.

We may not be living on Mars or traveling to work using jet packs, but there's no doubt the coming decade will bring many exciting technological advances. In this article, I want to outline the 25 key technology trends that I believe will shape the 2020s.

Empowered employees and delighted customers play a crucial rule in an organization’s success, of course regardless of industry type. Another accepted fact is that empowered employees translate into happier customers. This simply means that in the era of digital, enterprises need to be proactive and create a work environment that helps employees move beyond template-based work and focus on more constructive tasks. This is where Artificial Intelligence (AI) comes into a picture.

The opportunity with RPA is real! Organizations can leverage RPA to achieve higher efficiency, lower costs, higher employee engagement and better overall customer experience, if they implement RPA right.