AI is a gamechanger for banks and financial institutions, enabling the complete reimagining of the digital customer experience by driving meaningful business value via increased operational efficiency.
In an era marked by digital transformation, technological advancements and evolving customer expectations, businesses are increasingly turning to innovative solutions to meet the demands of modern consumers.
While many fraud- and risk-management measures severely hamper customer experience, MoData’s AI-driven Behavioural Biometrics platform ensures that the customer experience remains seamless while delivering advanced fraud protection.
A rise in fraud continues to plague the insurance, banking, retail, telco and gaming sectors, with so-called “shallowfakes” now being highlighted as a growing threat alongside more sophisticated “deepfakes”
Fraud and Cybercrimes thought leader, Clive Gungudoo, MoData’s Director of Financial Crimes and Risk Management, highlights five essential controls organisations need to put in place to protect their digital customer journey.
The majority of collection organizations, from a lender to an outsourced collections firm, are pursuing digital channel interaction and engagement capabilities to expand their consumer communication options.
Most traditional collection software platforms in use today are based on old underlying technology and outdated designs. Even collection software systems deployed in the past five years may already be outmoded.