In today’s “digital-first” world, industries globally are continually having to transform and adapt to maintain their competitive edge and meet customer expectations.

AI is a gamechanger for banks and financial institutions, enabling the complete reimagining of the digital customer experience by driving meaningful business value via increased operational efficiency.

In an era marked by digital transformation, technological advancements and evolving customer expectations, businesses are increasingly turning to innovative solutions to meet the demands of modern consumers.

One of the most powerful tools institutions can leverage to simultaneously improve CX while outsmarting bad actors is conversational artificial intelligence (C-AI)

Owing to data and technological limitations, the detection of fraudulent duplicate claim pay-outs has remained largely unviable – until now.

While many fraud- and risk-management measures severely hamper customer experience, MoData’s AI-driven Behavioural Biometrics platform ensures that the customer experience remains seamless while delivering advanced fraud protection.

A rise in fraud continues to plague the insurance, banking, retail, telco and gaming sectors, with so-called “shallowfakes” now being highlighted as a growing threat alongside more sophisticated “deepfakes”

Fraud and Cybercrimes thought leader, Clive Gungudoo, MoData’s Director of Financial Crimes and Risk Management, highlights five essential controls organisations need to put in place to protect their digital customer journey.

Despite massive investments and strategy refreshes, financial Institutions, and now real estate companies, law firms, the gaming industry and casinos are still not winning the face off with criminals.

The majority of collection organizations, from a lender to an outsourced collections firm, are pursuing digital channel interaction and engagement capabilities to expand their consumer communication options.