RPA has emerged as a critical requirement for banks to optimize their processes, reduce their operational costs, and help them deliver exceptional customer experience.

We may not be living on Mars or traveling to work using jet packs, but there's no doubt the coming decade will bring many exciting technological advances. In this article, I want to outline the 25 key technology trends that I believe will shape the 2020s.

The opportunity with RPA is real! Organizations can leverage RPA to achieve higher efficiency, lower costs, higher employee engagement and better overall customer experience, if they implement RPA right.