RPA has emerged as a critical requirement for banks to optimize their processes, reduce their operational costs, and help them deliver exceptional customer experience.

As Africa works towards negotiating and ratifying the African Continental Free Trade Agreement (AfCFTA) next year, the spotlight falls on some of the challenges around the practical implementation of the agreement.

The New Normal has changed the way we work and live. It has tested the processes, systems and controls that financial institutions used for years, especially in the back-office. Manual processes are more of a hindrance than ever before.

Automation is key to navigating the new normal of Covid-19. Even for those who have already automated the reconciliation process, more can be done.