Your customers expect swift, convenient transactions from ATMs and other self-service terminals – and it’s your job to make sure their experiences are positive. Many self-service devices, including ATMs, kiosks and cash handlers, keep customers happy and offer a lower-cost channel for transactions. So, how do you maintain high availability, control costs and deliver the best customer experience?
Device Manager can help you enhance incident resolution processes by monitoring whether your devices implement the best resolution plan for every issue, confirm they’re working the issue and tracking progress against contracts through resolution. Flexible incident routing, real-time tracking of service contract SLAs and automated escalation plans can reduce lengthy outages.
Performance View for Device Manager provides access to device availability, contract SLA achievement for vendors, internal staff workload data, and configurable and flexible downtime categorization with a powerful and easy to use report writer and distribution tool.
Availability and transaction failures go beyond the device. In partnership with INETCO, Fiserv offers a real-time view into customer transactions. Determine why the transaction is failing and, with user-selected, built-in business rules in Device Manager, configure it to automatically route the incident to the right person for an immediate response.
Organizations struggle to balance the cost of supplying cash to customers while keeping up with peak demand and controlling balances. Excess cash levels create risks but running out of cash means unhappy customers. Fiserv can help you minimize costs and ensure cash availability without putting pressure on your operations.
Using Device Manager helps: