Device Management

Deliver improved results through service vendor management and automated help desk workflow

Improve availability and drive improved performance from your service vendors

Benefits at a glance:

Increase availability and vendor performance
Improve help desk efficiency
Centralize data and reporting
Set up remote management
Lower cost of ownership
Supports automatic dispatch

Overview of Device Management

Your customers expect swift, convenient transactions from ATMs and other self-service terminals – and it’s your job to make sure their experiences are positive. Many self-service devices, including ATMs, kiosks and cash handlers, keep customers happy and offer a lower-cost channel for transactions. So, how do you maintain high availability, control costs and deliver the best customer experience?

Consumers’ growing affinity for self-service and 24/7 banking has spurred the growth of the global ATM market in recent years. Device management can help you enhance incident resolution processes by monitoring whether your devices implement the best resolution plan for every issue, confirm they’re working the issue and tracking progress against contracts through resolution. Flexible incident routing, real-time tracking of service contract SLAs and automated escalation plans can reduce lengthy outages.

Automated Issue Resolution Processes
Automatic Dispatch Escalation
Enterprise-Wide Performance Visibility
Remote Management Capabilities
Automate Operations and Reduce Spend
Automate Two-Way Communication

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