Digital is making its inroads fast across all banking services, more so in the current environment when the ability to operate in a remote environment is an important necessity. Customers increasingly prefer online and digital channels for various transactions and expect the same experience from banks as they do from other walks of their lives, such as shopping, commuting, or dining.
Empowered employees and delighted customers play a crucial rule in an organization’s success, of course regardless of industry type. Another accepted fact is that empowered employees translate into happier customers. This simply means that in the era of digital, enterprises need to be proactive and create a work environment that helps employees move beyond template-based work and focus on more constructive tasks. This is where Artificial Intelligence (AI) comes into a picture.